Frequently Asked Questions

A digital legacy encompasses all of your digital assets, online accounts, and digital content that you've created or accumulated throughout your life. This includes everything from social media accounts, online banking, email, cloud storage, digital photos and videos, to cryptocurrency and other digital investments. Your digital legacy is an increasingly significant part of your overall estate that requires thoughtful planning and management.

Digital legacy planning is crucial in today's digital age for several reasons: 1) It ensures your loved ones can access important accounts and information when needed; 2) It protects your digital assets and prevents them from being lost forever; 3) It preserves meaningful memories and content for future generations; 4) It provides a clear roadmap for your digital estate when you're no longer able to manage it yourself; and 5) It safeguards your digital privacy according to your wishes.

Without proper planning, your digital accounts may become inaccessible to your loved ones, potentially leading to lost memories, complications with financial accounts, and ongoing subscriptions. Different platforms have varying policies for deceased users, but most make account access extremely difficult without proper documentation or pre-planning. LegacySpace™ helps you create a comprehensive plan that ensures the right people have access to the right accounts at the right time, according to your specific wishes.

Traditional estate planning typically focuses on physical assets, financial accounts, and legal documents. Digital legacy planning addresses the unique challenges of digital assets: they exist online rather than physically; they're protected by passwords and security measures; they're governed by terms of service agreements; they may have sentimental rather than monetary value; and they're constantly evolving. LegacySpace™ bridges this gap by providing specialized tools for comprehensive digital estate planning that works alongside traditional estate planning.

LegacySpace™ is a comprehensive digital legacy platform that helps you organize, secure, and preserve your digital life. Our platform provides tools to: 1) Create a secure inventory of your digital assets and accounts; 2) Designate trusted contacts who will receive access to specific parts of your digital legacy when needed; 3) Preserve important memories, stories, and digital content for future generations; 4) Provide clear instructions for handling your digital accounts; and 5) Implement bank-level security to protect your most sensitive information.

While password managers focus primarily on storing and generating passwords, LegacySpace™ offers a much more comprehensive solution specifically designed for digital legacy planning. Beyond password storage, LegacySpace™ provides: 1) Legacy-specific access controls that activate only when needed; 2) Memory preservation tools for family stories and media; 3) Legal considerations specific to digital assets; 4) Guided workflows for complete digital legacy planning; and 5) Family collaboration features. We complement rather than replace password managers, offering the next level of digital legacy protection.

No, LegacySpace™ is valuable for adults of all ages. While seniors may have immediate concerns about legacy planning, younger individuals benefit from early organization of their digital lives, preserving important memories as they happen, and establishing a secure system that grows with them. Unexpected events can affect anyone at any age, and having a digital legacy plan provides peace of mind regardless of your stage in life. Many of our users are in their 30s and 40s who want to be proactive about their digital organization.

Yes, our Family plan specifically supports collaboration between family members. Multiple users can maintain their own private digital vaults while sharing selected family memories, stories, and resources. This collaborative approach encourages intergenerational storytelling and comprehensive family legacy planning while maintaining appropriate privacy boundaries between individual family members' accounts and information.

Security is our top priority. LegacySpace™ employs bank-level security measures including: 1) End-to-end encryption for all sensitive data; 2) Zero-knowledge architecture where even we cannot access your encrypted vault contents; 3) Two-factor authentication for account access; 4) Regular security audits by independent third parties; 5) Secure, distributed storage with no single point of failure; and 6) Strict internal access controls and security protocols. We meet or exceed industry standards for data protection at every level.

No. LegacySpace™ is built on a zero-knowledge architecture, which means that your sensitive vault data is encrypted on your device before being stored in our systems. Your encryption keys are derived from your password, which we never store in its original form. This means that even LegacySpace™ employees cannot access your encrypted information—only you and the specific people you've designated as trusted contacts (and only when access conditions are met) can decrypt and view your data.

Because of our zero-knowledge security model, we cannot reset your master password if forgotten. However, LegacySpace™ provides several account recovery options that you can set up, including a secure recovery key that you can store in a safe place, and optional trusted recovery contacts who can help you regain access. We strongly recommend setting up these recovery methods and keeping your recovery key in a secure physical location.

Absolutely not. We never sell, rent, or trade your personal information to third parties for any purpose. Our business model is subscription-based, not advertising-based. We only collect the information necessary to provide our services, and we use it solely for operating and improving the LegacySpace™ platform. You can review our comprehensive Privacy Policy for more details on how we handle your information.

Getting started is simple: 1) Create your account by choosing a plan that fits your needs; 2) Set up your secure master password and recovery options; 3) Begin adding your digital accounts and assets using our guided setup process; 4) Designate trusted contacts who should have access to specific parts of your digital legacy; and 5) Start preserving important memories and stories. Our step-by-step onboarding process makes it easy, and you can gradually build your digital legacy over time.

The initial account setup takes just minutes. After that, you can add information at your own pace. Many users start with their most important accounts and gradually add more over time. Our guided setup process helps you prioritize what to add first. You can create a basic digital legacy plan in about an hour, but most users continue to enhance and update their plan over time as they add more memories and accounts.

We offer multiple support channels to help you get started. Our in-app guided tutorials walk you through each step of the process. Our comprehensive Help Center provides detailed guides and videos. For personalized assistance, our customer support team is available via chat and email. Family plan subscribers also receive priority support options including video assistance for complex setups.

No, LegacySpace™ is designed to be accessible to users of all technical skill levels. Our intuitive interface guides you through each step with clear instructions and helpful tips. We've specifically designed our platform to be approachable for users who may not consider themselves tech-savvy. If you can use email and browse websites, you can successfully use LegacySpace™. And our support team is always available to help if you have questions.

LegacySpace™ offers three main plans: 1) Individual Plan: Ideal for single users managing their own digital legacy; 2) Family Plan: Perfect for families with up to 5 users who want to collaborate on family memories while maintaining individual digital legacy plans; and 3) Professional Plan: Designed for estate planners, financial advisors, and legal professionals who help clients with digital legacy planning. Each plan includes our core security features with varying levels of storage, features, and support.

Yes, we offer a 14-day free trial for both our Individual and Family plans. The trial gives you full access to all the features included in the plan so you can thoroughly evaluate how LegacySpace™ works for your needs. No credit card is required to start a trial, and you'll receive a reminder before the trial period ends so you can decide whether to continue with a paid subscription.

Yes, you can upgrade, downgrade, or cancel your plan at any time. When upgrading, you'll immediately gain access to the additional features and storage. When downgrading, the changes will take effect at the end of your current billing cycle. All your data remains secure during plan changes, though you may need to adjust what you store if downgrading to a plan with less storage capacity.

LegacySpace™ accepts all major credit cards (Visa, MasterCard, American Express, Discover) as well as PayPal for subscription payments. For our Professional plans, we also offer invoicing options and enterprise billing solutions. All payments are processed securely through our PCI-compliant payment processors.